Privacy policy

This Privacy Policy describes how Uniform Management Services Pty Ltd (trading as UMS) ("UMS", "we", "us" or "our") collects, uses, holds, discloses and protects your personal information when you visit or make a purchase from umspl.com.au (the "Site"). We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device. As you browse the Site, we collect information about the pages or products you view, the websites or search terms that referred you to the Site, and how you interact with the Site. We refer to this automatically-collected information as "Device Information". We collect Device Information using cookies, log files, and web beacons, tags and pixels. For information about cookies and how to disable them, visit allaboutcookies.org.

When you make or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this information as "Order Information".

When we talk about "Personal Information" in this Privacy Policy, we are referring to both Device Information and Order Information.

How Do We Use Your Personal Information?

We use the Order Information that we collect to fulfil orders placed through the Site (including processing your payment, arranging shipping, and providing you with invoices and order confirmations), to communicate with you, and to screen our orders for potential risk or fraud. We use the Device Information that we collect to help screen for potential risk and fraud (in particular, your IP address), and to operate, maintain and secure the Site.

We do not sell your personal information, and we do not use it for third-party targeted or behavioural advertising. Where UMS supplies services to schools or government customers, personal information collected in connection with those arrangements is not used for profiling, data mining, advertising, or analytics.

Sharing Your Personal Information

We share Personal Information with service providers only to the extent necessary to operate our store and fulfil your orders — for example, Shopify, which powers our online store (you can read about how Shopify handles personal information at shopify.com/legal/privacy), our payment providers, and our shipping and courier providers. We may also disclose Personal Information to comply with applicable laws and regulations, to respond to a lawful request for information (such as a subpoena, search warrant or other lawful request), or to otherwise protect our rights.

Service Providers and Sub-processors

We use the following providers to operate the online store and process and deliver orders, disclosing to each only the personal information necessary for the stated purpose:

Shopify Inc. (including Shopify Payments) — shopify.com/legal/privacy. Provides the e-commerce platform that hosts the store and processes orders and payments. Information disclosed: customer name, email, phone, billing and shipping address, order details and payment status (card data is processed within Shopify Payments' PCI DSS environment). Processing location: cloud infrastructure (Google Cloud), typically a United States region. Basis: necessary to provide the store and fulfil orders.

PayPal — paypal.com. Provides an alternative payment method at checkout. Information disclosed: payer contact and transaction details necessary to process the payment. Processing location: overseas, including the United States. Basis: necessary to process the customer's chosen payment.

Shipping and courier providers — UMS uses one or more carriers to deliver orders and may change carriers from time to time. Information disclosed: recipient name, delivery address, and contact details necessary for delivery. Processing location: primarily Australia, and overseas where a carrier processes information outside Australia. Basis: necessary to deliver the customer's order.

Overseas Disclosure

Some of our service providers store or process personal information outside Australia. In particular, Shopify holds merchant customer data on enterprise cloud infrastructure (Google Cloud), typically in a United States region; other providers may also process information overseas. Before disclosing personal information to an overseas recipient, we take reasonable steps in the circumstances to ensure the recipient handles it consistently with the Australian Privacy Principles, as required by APP 8.

Opt-Out Preference Signals

Where your browser sends a recognised opt-out preference signal (such as Global Privacy Control), we treat it, to the extent it applies, as a request to opt out of any disclosure of personal information that could be considered a "sale" or "sharing" for that browser and device.

Your Rights

You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date, incomplete, irrelevant or misleading. To make a request, contact us using the details below. We will respond within a reasonable period and in accordance with the Australian Privacy Principles.

If you have a complaint about how we have handled your personal information, please contact us first using the details below so we can try to resolve it. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or 1300 363 992.

Data Retention

We retain Order Information for as long as necessary to fulfil the purposes described in this policy and to meet our legal, taxation, audit and record-keeping obligations. When we no longer need personal information and are not required by law to retain it, we take reasonable steps to destroy or de-identify it in accordance with APP 11.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact

For questions about this Privacy Policy, to exercise your rights, or to make a complaint, contact:

Uniform Management Services Pty Ltd (trading as UMS) 2/205 Queensport Road North, Murarrie QLD 4172, Australia Email: customerservice@umspl.com.au Phone: 07 3535 9500